Customer Service – Samdar Jewels

Customer Service

Customer Service & After-Sale Services

SIZING

This service can be carried out on bracelets, necklaces and rings, offering the opportunity to enlarge or narrow the size of the jewelry as much as possible. This procedure involves a set of meticulous and delicate operations.

CONDITIONS:
Free within 30 days from purchase (as long as the jewelry is structurally intact and in good condition). Paid service after 30 days from purchase. Customer will pay the shipping cost, however the sizing cost is Free.

NAME AND DATE RING ENGRAVING SERVICE

The engraving service lets you customize your jewelry by engraving a name, phrase or date on it in different languages, depending on the available space and any technical constraints. Make your jewelry even more exclusive with our free engraving service: if you purchase online you can insert your preferred phrase in the appropriate section on the page of the product you want. If you have already purchased your jewelry and would like to have it engraved, please contact our customer service

CONDITIONS
If you purchase jewelry on our store, the engraving service is free within 30 days of purchase (as long as the jewelry is structurally intact and in good condition).

Paid service after 30 days from purchase. Customer will pay the shipping cost, however the engraving cost is Free.

RHODIUM-PLATING SERVICE

Rhodium-plating is a process that serves to enhance the purity and brilliance of white gold and rose gold by covering the jewel with a thin layer of rhodium by means of a galvanic bath.

CONDITIONS:
Paid service.

SHINING – CLEANING SERVICE

The shining service makes it possible to give jewelry back its brightness or remove surface scratches so it can regain its splendor without altering its shape.

CONDITIONS:
Paid service.

STONE OR PEARL SETTING SERVICE

Service offered to re-position precious stones or pearls in their settings on jewelry.

CONDITIONS:
Paid service. Free if caused by a manufacturing defect and not by the customer’s improper use or tampering.
Other non-ordinary interventions will be evaluated and subject to list prices.

Please contact us for your queries, if any.

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January,February,March,April,May,June,July,August,September,October,November,December
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